Investigation Launched by Supamas into Koh Kret Pottery Case

Post by : Shakul

Minister Supamas Isarabhakdi, attached to the Prime Minister’s Office, has initiated an immediate investigation into a pottery shop in Koh Kret, Nonthaburi Province, following reports from tourists claiming they did not receive their purchased items. This incident raises critical questions about consumer protection in popular tourist spots.

The situation emerged when four customers lodged complaints regarding the shop's pottery-making services, which involved a 100 baht fee. Given the lengthy firing process, an additional delivery service was offered for 30 baht. Customers were assured that their pottery would arrive within a month, but the expected deliveries did not occur.

In response to the grievances, the Office of the Consumer Protection Board (OCPB) promptly acted. Mr. Ronnarong Poolpipat, Secretary-General of the OCPB, dispatched officials to inspect the shop and ascertain the facts, aiming to ensure due fairness for the affected consumers.

During the inspection, the shop owner cited flooding as the reason for the delays, which resulted in the loss of essential shipping documents. This complication hindered their ability to trace orders and complete deliveries. However, the shop expressed that customers still wanting their pottery could reach out and resend their delivery information.

For those who prefer not to receive their items anymore, the shop has made provisions for refunds, which encompass both the pottery firing fee and the delivery cost, summing up to 130 baht. The OCPB has reported that one complainant has successfully received a refund, while the other three are in ongoing talks with the shop regarding their refund processes.

Supamas highlighted the necessity of proper communication and intervention by entities like the Consumer Protection Board to ensure justice for consumers. She remarked that incidents like this could harm Thailand’s reputation, particularly in crucial tourist areas where trust is paramount.

She also encouraged consumers to retain purchase receipts and document critical details such as the shop’s name, address, and contact information when shopping. This practice could prove beneficial for resolving potential disputes in the future.

Simultaneously, she urged business owners to conduct their operations with integrity, fairness, and a sense of responsibility. Upholding trust between customers and businesses is vital for sustained growth, especially within tourist-centric locations where reputation is key.

Consumers who believe they have suffered unfair treatment can seek assistance via the OCPB hotline at 1166. Additionally, they can file complaints through the OCPB Connect mobile app or the official website, as well as at Damrongtham Centers situated in provincial halls throughout Thailand.

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