DEWA Completes 7.2 Million Digital Transactions in 2025

Post by : Jyoti Singh

Photo: Dubai Government Media office

Dubai Electricity and Water Authority (DEWA) has made big progress in 2025. In the first six months of the year, people used DEWA’s digital services more than 7.2 million times. This includes services done through its website, mobile app, and other platforms connected with partner organizations. Most customers choose to use DEWA’s online services instead of visiting offices in person.

Out of the total transactions, about 1.1 million were made using DEWA’s official website,and around 2.6 million through its smart mobile application. Even more – 3.5 million– were completed through partner-supported platforms like apps or websites of other companies or government bodies that work with DEWA.

Many online services helped DEWA reach a 99.5% rate of digital service use by customers. This means nearly everyone is now choosing to use the internet to deal with their electricity and water needs, instead of waiting in queues or doing paperwork.

Support from the Leadership

The success of DEWA’s digital work is part of a bigger plan led by His Highness Sheikh Mohammed bin Rashid Al Maktoum, who is the Vice President and Prime Minister of the UAE and Ruler of Dubai. He wants Dubai to be one of the top smart cities in the world, where people can use the latest technology to enjoy easier, faster, and better government services.

Saeed Mohammed Al Tayer, who is the Managing Director and Chief Executive Officer of DEWA, shared that they are working hard to make life simpler and smoother for the people of Dubai. He said DEWA is always looking for new ways to improve using smart tools and modern technology.

Al Tayer also said that DEWA wants to give services that not only save time and effort but also help the environment. The aim is to reduce paper use, avoid unnecessary travel, and cut down pollution.

More Than Just Services – Big Partnerships

By the end of June 2025, DEWA had completed over 100 digital integration projects. These were done in partnership with 65 other government departments and private companies. These connections make it easier for people to use DEWA’s services through other apps or platforms too – not just its website or app.

For example, if someone is applying for a new home in Dubai or buying a car, the systems of different government services can now talk to each other digitally. This makes the whole process faster, more reliable, and more convenient for everyone.

Strong Digital Infrastructure

DEWA has worked hard to build a safe and powerful digital system.It allows the company to handle millions of requests without crashing or slowing down. This system also keeps people’s information safe and private.

Al Tayer shared that DEWA follows something called the Services 360 policy. This means that DEWA tries to reduce unnecessary steps in service processes. They also aim to completely remove bureaucracy – that is, the complicated rules and slow paperwork that used to make things difficult in the past.

By making services more direct and to the point, DEWA hopes to create a better experience for everyone– whether they are residents, businesses, or visitors to Dubai.

Green Technology at the Heart

DEWA is not just going digital – it is also making sure that all its digital tools are environmentally friendly. All of DEWA’s digital channels – like the website, smart app, and customer care systems – work through green data centres. These centres are special because they run completely on clean and renewable energy.

This means that when customers use DEWA’s digital services, they are also helping the environment. It saves paper, reduces pollution, and supports the goal of a greener, cleaner Dubai

Meet Rammas – The Virtual Helper

DEWA has also introduced Rammas, a smart digital assistant. Rammas is like a virtual helper that answers people’s questions and helps them complete tasks, just like a customer care officer – but available anytime.

Rammas is powered by smart technology and can speak with people through many channels. You can talk to Rammas on:

DEWA’s official website

1. DEWA’s smart app
2. DEWA’s Facebook page
3. WhatsApp Business on 04-601 9999
4. Amazon Alexa
5. Google Home

Even though service robots in some placesSo even if a customer doesn’t know where to go or what to do, Rammas is there 24/7 to guide them.

A Bright Future for Smart Services

With all these steps, DEWA is showing how a government department can  lead the way in digital change. Their work is helping to:

Make services easier and faster

Protect the environment

Save time and effort for peopleSupport Dubai’s dream to be a smart city by offering services online and keeping systems connected, DEWA is not only making daily life better but is also preparing for a smarter future.

People no longer need to stand in lines or fill out paper forms. They can now switch on power, pay bills, check usage and even chat with a virtual assistant – all from the comfort of their own home.

In just six months, DEWA has shown what strong leadership and smart planning can do. By completing over 7.2 million digital services and connecting with 65 other organisations, DEWA is building a stronger, smarter, and greener Dubai.

As Dubai grows, so does the need for faster, cleaner, and better services. Thanks to DEWA’s efforts, that future is already becoming a reality